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Refunding a Reservation Payment

The following will show you how to refund a reservation payment. The refund process applies to both Online Stripe Payments and Offline Payments such as cash, debit etc...

Step 1:

Find the reservation from the grid which you want to apply a refund.

  • Hover over the payment column.
  • Then click on the payment you need to refund.

Step 2:

  • Once the Edit Payment window opens click on the Refund button.
  • Note: if it's an online payment you will see the Online payment type along with the clients card used for the payment.

Step 3:

Once at the refund window you will have the option to either perform a Full Refund or a Partial Refund.

  • If a partial refund is selected then enter a refund amount equal or less than the payment amount.

    • Enter a refund reason this is optional.
    • Then click on the Refund button
  • If this is a Full Refund then simply click on the Refund button.

Step 4:

  • At the refund confirmation window review the refund amount to be refunded and click on Yes to continue.

Step 5:

  • Once the refund completes click on the Ok button to return to the reservation.

Step 6:

  • If this was an Offline Payment such as cash or debit you will need to tenter or manually refund the client using the refunded payment type.
  • If this was a Online Stripe Payment then there's nothing else to be done. Stripe will apply the refund to the clients card automatically within 72 hours.

Step 7:

If this refund was applied because the client cancelled their reservation you will need to change the reservation state to Cancel

  • Click on the three dots at the beginning of the reservation and click on Cancel.